Legal
Refund Policy
Last updated: 2026
The short version
Full refund within 48 hours of payment. Partial refund proportional to work completed after that. No refund once final deliverables are handed over.
1. Cooling-off period (48 hours)
Cancel within 48 hours of paying the 30% commitment for a full refund, minus payment gateway processing fees (typically 1.5–3.5%). No questions asked.
2. After 48 hours, before kickoff
80% of the commitment is refunded. The 20% retained covers admin, scoping, and the reserved calendar slot.
3. After kickoff, before first deliverable
50% of the commitment is refunded. The retained 50% covers initial scoping, design groundwork, and project setup already performed.
4. After first deliverable, before final review
No refund of the commitment. Work delivered is the client's. Any additional work performed will be invoiced pro-rata on the remaining 70% balance.
5. After final delivery and handover
No refund. The client takes ownership of all assets and source code.
6. TechsTurf-initiated cancellation
If TechsTurf cancels a project for any reason (illness, scope unfeasibility discovered post-payment, etc.), 100% of the commitment is refunded, plus a 10% inconvenience credit toward a future engagement.
7. Disputes
Disputes are handled directly first. Unresolved disputes may be escalated to the payment gateway (Paystack/Stripe). Chargebacks initiated without prior direct contact may result in TechsTurf declining future work for that client.
8. Currency and fees
Refunds are issued in the original currency of payment. Gateway processing fees are non-refundable (~1.5% Paystack, ~3.4% + fixed fee for Stripe). Currency conversion losses on cross-border refunds are not reimbursed.
9. Processing time
Refunds are processed within 5 business days of approval. Bank or card settlement may take an additional 3–10 business days depending on your institution.
To request a refund
Email admin@techsturf.com with your order reference and reason. We aim to respond within 1 business day.